Privacy Policy

Effective Date: June 2, 2025

Welcome to WaterrAI. WaterrAI Lab Private Limited ("we", "us", or "our") operates the www.waterr.ai website and the WaterrAI mobile application (collectively referred to as the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information, and outlines your choices regarding your data.

By accessing or using our Service, you consent to the practices described in this Privacy Policy, including receiving communications related to product updates, services, and promotional offers, even if you have registered under DND/NCPR, for a period of 365 days from registration.

Definitions

• Personal Data: Information about a living individual that can identify them.
• Usage Data: Information collected automatically through your interaction with the Service.
• Cookies: Small text files stored on your device that help track activity.

Information We Collect

Information You Provide Directly

When using our Service, we may collect:

• Full Name
• Email Address
• Phone Number
• Company/Organization Name
• Any messages or communications you send us

Usage Data

Includes:

• IP address, browser type/version
• Pages visited, timestamps, duration
• Device identifiers, OS details, app usage patterns

Permissions

We may request app-level permissions to:

• Access device data
• Track key metrics across apps and websites

Cookies and Tracking

We use cookies and similar technologies (e.g. tags, beacons, scripts) to enhance user experience and collect analytics.

You may refuse cookies via browser settings, but this may impact some features.

Use of Data

We use your data to:

• Provide and maintain the Service
• Notify you of updates
• Enable interactive features
• Offer customer support
• Analyze and improve functionality
• Detect and fix issues
• Send promotional offers and service-related communication

Data Retention

We retain your data:

• As long as necessary for service and legal purposes
• For usage analysis, improvements, and internal audits

You may request deletion by contacting us or deleting your account in-app.

Data Transfers

Your data may be transferred and stored on servers in India, including our office in Rajasthan. By using the Service, you agree to this transfer.

We ensure your data is handled securely in compliance with applicable laws.

Data Deletion

You may delete your data:

• Directly via your account
• Or by emailing us at [email protected]

Business Transfers and Legal Obligations

Your data may be disclosed:

• During mergers, acquisitions, or asset transfers
• To comply with legal obligations or valid governmental requests
• To protect rights, safety, and prevent fraud

Security

We follow industry-standard security protocols to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

Third-Party Services

We may use external vendors to support our Service, such as:

• Hosting providers
• Analytics tools
• CRM and marketing platforms

They only access your data to fulfill these roles and are contractually bound to confidentiality.

Google Analytics

We use Google Analytics to monitor usage. You can opt-out via the browser add-on: https://tools.google.com/dlpage/gaoptout

Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect data from minors. If you believe we've inadvertently collected such information, contact us at [email protected]

Retention of User Content

Post account deletion, we may retain user content for a reasonable time:

• For backup and archival purposes
• To comply with legal and audit requirements

Information Shared with Third Parties

We may share:

• Name, email, phone number
• Device and location info
• Usage and behavior data

Purpose:

• Personalizing the experience
• Analytics and performance improvement

Policy Updates

We will notify you of major changes to this policy via:

• Email
• In-app alerts
• Updated date on this page

Please review periodically.

Contact Us

For any privacy-related questions or requests, contact:

Last Updated: June 2, 2025