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Refund Policy

Last updated on June 15th 2026

For the purpose of this Refund Policy, the terms "we", "us", "our" used anywhere on this page shall mean WATERRAI LAB PRIVATE LIMITED, whose registered/operational office is A21-C, BEHIND GOLD SOUK MALL, SARASWATI NAGAR, JAIPUR, Jaipur Jaipur RAJASTHAN 302017. "You", "your", "user", "customer" shall mean any natural or legal person who has purchased a subscription or service from us.

We want you to be confident in your purchase. If Waterr AI isn't the right fit, the policy below explains when and how you can get a refund.

7-Day No-Questions-Asked Window

You may request a full refund within 7 calendar days of your initial purchase or renewal — no reason required. This applies to both monthly and annual subscriptions and to every plan tier, including custom and enterprise agreements.

The 7-day window is calculated from the date the payment was successfully charged to your account.

Monthly Subscriptions

If you cancel within 7 days of the most recent monthly charge, we will refund that charge in full and end your access at the close of the billing period (or earlier, on request).

Charges outside the 7-day window are non-refundable. You may cancel at any time to stop the next renewal; your access continues until the end of the period you have already paid for.

Annual Subscriptions

Annual plans are eligible for either of the following, at your choice:

  • Full refund if requested within 7 days of the initial purchase or renewal charge.
  • Prorated refund if requested after the 7-day window — we refund the unused portion of the remaining term, calculated month-by-month from the date of your cancellation request.

Enterprise & Custom Contracts

The same policy applies to enterprise and custom plans purchased through our website or sales team. Where a signed order form or MSA specifies different refund terms, the signed contract terms govern.

What Is Not Refundable

  • One-time usage credits, pay-as-you-go top-ups, and consumed meeting minutes or compute, once used.
  • Charges from third-party providers (payment processor fees, telephony charges, model-provider passthrough usage) that we cannot recover on your behalf.
  • Subscription periods that have already lapsed.
  • Accounts terminated by us for violation of our Terms of Service.

How to Request a Refund

Email [email protected] from the address on your account with the following:

  • The account email or workspace name.
  • The date and amount of the charge.
  • Whether you want a full or prorated refund (for annual plans outside the 7-day window).

We aim to acknowledge refund requests within 2 business days and complete approved refunds within 5–10 business days. The actual time funds appear in your account depends on your payment provider and issuing bank.

Refund Method

Refunds are issued to the original payment method used for the purchase. If the original method is no longer available, we will work with you to arrange an alternative.

Chargebacks

If you believe a charge is incorrect, please contact us first — we can almost always resolve it faster than a chargeback. Disputed chargebacks may result in suspension of the associated account until the dispute is closed.

Changes to This Policy

We may update this policy from time to time. Material changes apply only to charges made after the change takes effect; refunds for earlier charges are governed by the policy that was in force at the time of purchase.

Governing Law

Any dispute arising out of this Refund Policy is subject to the laws of India, consistent with our Terms & Conditions.

Contact

For any refund or billing question, reach us at [email protected].